freqently asked questions

Got a question about ordering, delivery or aftercare? Hopefully the answer will be below, but if not, please don't hesitate to get in touch and I'll be here to help.

Once you’ve chosen your dream knit, denim jacket or blanket simply choose your embroidery colour, add the name you'd like on the back,

Don't forget to include any gifting options if you'd like your order sent directly to a loved one.

If you have any specific requirements, please do feel free to pop them in the 'comments' box.

Personalisation includes one name/word, up to 10 characters. For extra personalisation, please select the 'extra word/name' option when ordering.

If you have an item already that you'd like personalised, simply use my send-in service. Once you have provided your embroidery choices and made your order, I will be in touch with the delivery details.

I aim to dispatch orders in 3-5 working days. These times may vary occasionally but will always be clearly highlighted on the homepage.

For send-in items, these will be dispatched 3-5 working days from when I receive your garment.

Yes I can! Check out my send-in service.

HAND-KNITS
All cardigans are measured from under the arm, across the chest.
Newborn – under 19cm
0-3 months – 19-23cm
3-6 months – 24-26cm
6-12 months – 27-29cm
1-2 years – 30-32cm

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DENIM

Classic jacket
6-12 months - 30cm
1-2 years - 31cm
2-3 years - 32cm

Shacket
6-12 months - 31cm
1-2 years - 34cm
2-3 years - 36cm

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BLANKETS
80cm x 100cm

Of course. Each item includes 10 characters, so if the name is longer or you would like a second name, please select this option when ordering. You can put the personalisation details in the 'comments' box on the product page.

No problem at all! Simply pop 'TBC' in the 'comments' box when ordering and then get in touch when the name is decided.

Yes, all orders over £50 will qualify for free delivery.

I currently only ship within the UK (excluding N. Ireland), however this may change in the future so do check back!

I recommend hand-washing, or a 30 degree cold cycle. Dry flat. Please NEVER tumble dry.

As each item is hand-embroidered, I do not accept returns unless faulty. If you're not completely satisfied with your order, please do get in touch and I will do my best to resolve the issue.

All of the knits are hand-knitted in the UK.

Due to the nature of hand-knits, there may be slight imperfections but will always be great quality.

Oversized jumpers and blankets are machine-knitted.

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name knits

name knits

name knits

Heirloom hand-knits to wear and to treasure.

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denim

denim

denim

Make your mark and design the perfect hand-embroidered denim jacket.

design yours

blankets

blankets

The perfect gift - available in 5 colours, 100% and hand-embroidered with love.

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send-in service

send-in service

send-in service

Simply embroidery! Jazz up any piece in their wardrobe with custom embroidery.

learn more
seasonal

seasonal

seasonal

Celebrate those special memories with hand-embroidered knits for any occasion.

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